Pacificomm Delivery Information (New Zealand Customers)
Pacificomm offers overnight delivery on all NZ orders placed on a weekday (Monday - Thursday) before 2pm*. Orders placed on Friday or over the weekend will be processed for delivery on the Monday. You will receive an email with a tracking number as soon as your order has shipped.
While our delivery schedule is an ‘overnight service’, we are reliant on our service provider to ensure that items arrive in a timely fashion, we cannot be held responsible for courier delays.
What is your Delivery time for online purchases?
For items that are available and in stock:
* Estimated delivery for Urban New Zealand is Overnight Delivery
* Estimated delivery in Rural New Zealand is 2 to 5 working days
For orders that are on back order:
If a product is 'Back Ordered' please note this can take between 7 to 12 working days for delivery. These items are always subject to availability. We will keep in touch via email to update you on your order status, but you are free to call us or email us at any time. Some orders can take longer than the stated 12 days. This is an approximate timeframe.
While we make every effort to source back ordered products, on occasion we may not be able to do so. If a back order has been placed for an item that we cannot source, we will notify you and will provide you with a prompt refund. Refunds will be made using the same method as payment i.e. Credit card payments will be refunded back onto credit card etc.
Shipping costs are:
Free shipping nationwide for orders $50 NZD and above
$5 NZD shipping fee applies for orders under $50 NZD
Other shipping information:
All deliveries require a signature so someone must sign for the delivery.
*Occasionally external factors may mean your order does not arrive the next day. Does not apply to orders on back order. The delivery information is to be used as a guide only and cannot be guaranteed at all. For any orders related inquiries please email firstname.lastname@example.org