Free National shipping on orders over $50

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General Queries

Simply click the Reset your password link above the login box, enter your username and an email will be sent to your registered email address with details on how to update your password. 

We accept VISA, Debit card and MasterCard. 

In NZ, our Customer Service team is based in Auckland, and are available Monday to Friday from 8:30am to 5pm. 

In Australia, we are based in Melbourne and operate the same hours. Both NZ and Australia are closed on weekends and Public Holidays. 

We pride ourselves on delivering the best customer service, including overnight deliveries for most urban addresses in New Zealand. We offer free delivery when spending over $50. 

Our full shipping information can be found here

If you are unable to find a product, check the product code and description and ensure this is correct. 

If you are still unable to find the product you’re after, it most likely that is no longer available for purchase. 

If it is a new product that you want us to source, please Contact Us to discuss your requirements. 

Check the Order History (My Orders) link at the bottom of our website. If you are still unable to find a copy of the correct invoice, send a detailed email to accountsreceivable@pacificomm.co.nz

All you need to do is login to the portal and select the Order History (My Orders) link. From there you can find the tracking number and details of each invoice.

For any order or product enquiries, please send a detailed email to orders@pacificomm.co.nz

If you are unable to find the information you need on the website, or are having trouble claiming your warranty, send a detailed email to warranty@pacificomm.co.nz

Trade Accounts

All you need to do is simply scroll to the bottom of the website, you’ll see a link labelled “Back Order Reports”. This will display any stock on backorder for your store.

If you are unable to see the backorders from the correct store, first ensure that you have the master login and have selected the right store from the drop-down menu on the home screen. If you are still unable to find your order, send us an email at orders@pacificomm.co.nz with the details you have and our Customer Services team will get back to you.

There are four different order statuses that correlate to where your order is:

Ready for picking: Your order is waiting to go into our dispatch queue

Picking slip printed: Your order is in the dispatch queue

Ready to print invoice/update: Your order has dispatched

Finished: Your order is complete

If you are unable to find a product, check the product code and description and ensure this is correct. If you are still unable to find the product you’re after, it most likely that is no longer available for purchase. If it is a new product that you want us to source, please Contact Us to discuss your requirements.

Most of our accessories have either a 12 or 24-month warranty. However, the logistics of returning product means that the cost of a warranty return process is too high. We will either offer a returns process or provide extra stock to cover any warranty claims.

Simply click on the link Order History, check the invoice to ensure that you have ordered the correct quantity and/or product, and that nothing has been put on backorder. If you have ensured all of this is correct and your order is still incorrect, send a detailed email to orders@pacificomm.co.nz. Please include your invoice number and the incorrect details, and our Customer Services team will get back to you.

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Contact Us

0800 722 001

 

09 354 5075

 

 

 

Head Office

Level 5, 151 Victoria Street West, Auckland, New Zealand


(Please note this address is not to be used for product returns, please refer to your return authorisation documentation for our distribution warehouse address).

 

 



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